Refund policy

At Texim One™, we want to ensure your satisfaction with every purchase. Our Return and Refund Policy is designed to provide clarity on the process of returning items and obtaining refunds. Please read the following policy carefully:

1. Return Eligibility:

a. Defective or Damaged Items:

If you receive a defective or damaged item, please contact our Customer Support team within 7 days of receiving the product. We will provide instructions on returning the item and offer a replacement or a full refund.

b. Incorrect Items:

If you receive an item that is different from what you ordered, please contact us within 14 days of receiving the product. We will arrange for the correct item to be shipped to you or offer a full refund.

c. Unsatisfactory Performance:

If you are dissatisfied with the performance of our health supplements or wipes, please contact us within 30 days of purchase. We may offer guidance on product usage or, in some cases, provide a refund.

2. Return Process:

a. Contact Customer Support:

To initiate a return, please contact our Customer Support team at info@teximllc.com with your order number, a description of the issue, and any supporting images for damaged or defective items.

b. Return Authorization:

Our Customer Support team will guide you through the return process and provide a return authorization if necessary. Do not return items without prior authorization.

c. Return Shipping:

For eligible returns, we may provide a pre-paid shipping label. If not, you will be responsible for return shipping costs. Please use secure packaging to prevent damage during transit.

3. Refund Process:

a. Refund Timeline:

Refunds will be processed within 3-7 business days of receiving the returned item. The timing of the refund to your account may vary based on your payment method and financial institution.

b. Refund Method:

Refunds will be issued using the same payment method used for the original purchase. If a refund is not feasible through the original payment method, an alternative method may be used.

4. Non-Returnable Items:

Certain items are not eligible for return or refund, including:

• Consumable products with opened or broken seals for health and safety reasons.
• Items damaged due to misuse, neglect, or improper handling.

5. Cancellation Policy:

Orders can be canceled within 24 hours of placement. Contact our Customer Support team immediately for assistance. Once an order has been processed for shipping, it cannot be canceled.

6. Contact Us:

If you have any questions or concerns about our Return and Refund Policy, please contact us at info@teximllc.com.

Thank you for choosing Texim One™. We are committed to providing excellent products and service, and your satisfaction is our priority.